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MGM Hotels and Resorts in Las Vegas misleads hotel guests and visitors who shop at their hotels’ thousands of times every day. The purpose is to extort money from unsuspected tourists.  The State of Nevada was informed about it and refuses to investigate, saying there is not enough evidence.

Does it mean Consumer Affairs of the Silver State conspires with MGM in such shady activities, or does it mean happy tourists are no longer an important issue for the Silver State.

eTN reported about the issue twice

1. Starbucks and MGM Las Vegas extortion scheme exposed, published on October 18,2018
2. MGM Resort Las Vegas Warning to Visitors: Don’t drink the water published on May 5, 2019

In both incidents, eTN reached out to MGM and got no response.
On May 6, 2019, the eTN Reporter who stayed at the MGM Grand both times filed a complaint with the State of Nevada, Department of Business and Industry, Office of the Director, Nevada Consumer Affairs.

The complaint was closed as a “tip” two weeks later and reopened after the

On August 16, 2019, 5 months and 3 reminder phone calls later James Dutton, a Compliance and Audit investigator II in Carson City responded in saying:

“The Nevada Consumer Affairs (NCA) has reviewed your complaint all documentation submitted by you.

There is no sufficient evidence or proof contained in the documents to proceed further with your complaint. 

MGM Grand Hotel has been notified of your complaint and informed that should additional information or this business activity become a pattern, NCA will be required to conduct an investigation.
Thank you for contacting the Nevada Department of Business & Industry, Consumer Affairs. This case is being closed accordingly. “

The practice of not having items marked with a Dollar amount for sale in MGM Hotels and Resort stores has only one possible purpose- fraud and deception.

The response by hotel managers remains, that they had many such complaints and had mentioned it to upper management, but upper management is not changing these practices.

 

 

 

 

 

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